Services
Technical support
Keep your business running — on-site and remote IT support, server and network management, and 7x24 standby.
Overview
On-site and remote IT support, server and network management, 7x24 standby and data backup — from a technician team that explains every fix clearly.
What we offer
Everything included in Technical Support
On-site & remote support
Fast help, wherever the problem is.
- On-site inspection and professional advice for hardware problems
- Remote support — no need to send computers or tablets to us, reducing the risk of damage in transit
Server & network management
Proactive care for the infrastructure your business depends on.
- Network equipment set-up and management
- IT infrastructure assessment and maintenance
- Virus prevention and clean-up, and fixing server slowdowns and downtime
Technician team
Experienced technicians who solve problems and explain them clearly.
- Maintenance of different computer models to keep everything connected and working
- Clear explanations and the best solution for each situation
7x24 standby service
Emergencies don't wait for office hours — neither do we.
- 24 hours a day, 7 days a week standby
- Data backup and recovery, system maintenance and emergency troubleshooting
Data security & backup
Backups are essential to prevent data loss.
- Regular backups of important business data
- Restore previous data to replace damaged files and minimise disruption
FAQ
Frequently asked questions
Can't find what you are looking for? Contact our team and we will be happy to help.
Do you provide on-site IT support in Hong Kong?
Yes. Our technicians provide on-site inspection and repair across Hong Kong, as well as remote support that avoids sending equipment to us.
Is emergency support available outside office hours?
Yes. Hostlink offers a 7x24 standby service for emergencies such as data recovery, server downtime and virus infections.
Can you recover lost data?
With regular backups in place, we can restore previous data to replace damaged files and minimise the impact on your business. We recommend setting up a backup plan before problems occur.
Other services
Explore our one-stop services
Talk to us about Technical Support
Tell us about your requirements — our team will recommend the right solution for your business.